RF
Rista F
1 reviews | Active since May 2018
01 Dec 2021, 17:18
Vodacom incompetence
If I could give a lower review I could. My son's phone was ****** and I have been trying for more than 5 weeks now to get a sim swop done. 3 visits to 3 different stores, 3 calls to Customer Service and an email to ***** disputes, and I am told that I have to go in YET again, to get the "right" sim card. I have wasted more than 4 hours of my time trying to sort this out. Absolutely pathetic!
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Vodacom's replyOfficial
02 Dec 2021, 07:34Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2021, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team