Vodacom incompetence

I firstly requested a transfer of my current personal contracts to my business, two months later this was declined without any clear reason (the company turnover is 4 times more than my personal income) I then requested that the debit order be moved to my business account (I am the sole signatory on this account) This was done and the next debit order was deducted from this account, however the following month the debit order was reinstated on my personal account.

After a lengthy discussion with your call centre, who had no clue as to how or why this happened, I was eventually informed that Vodacom will not debit a personal cellular account from a business bank account! This makes absolutely no sense, considering the fact that you managed to debit this account initially, what if I had closed the personal account that you in essence **********ly debited after you were instructed not to. I am now in a situation where Vodacom refuses to transfer accounts and then dictates to the customer who must pay the account.

Should Vodacom not be able to assist in this regard I would like to request settlement amounts on all associated accounts to allow me to transfer these numbers to an alternative supplier. 20+ years of brand loyalty is clearly irrelevant to Vodacom.