SF
Shantell F

1 reviews | Active since Mar 2018

19 Mar 2018, 14:13

Vodacom incompetence

I am so sick and tired of Vodacom. One year I accepted a deal for a Vodacom tablet for R99 per month. I have been with vodacom for years and i already had a contract with them on another number. This tablet number was: ***. somehow, someone did not link my two accounts. October 2017 it was already past contract period. they did not deduct from the same account as my existing contract number always deducts. this was taken out October 2015 and by October 2017 I had to pay R900.00 because I don't know where they deducted the tablets account from, event after I TOLD THEM TO JOIN BILLS. So when I paid up which I felt was mistakenly adding up to the above amount due to Vodacom's incompetency - I asked them to also end the contract at it was end of contract term and I was done with that tablet and sim card that had been inactive for more than 7 months by that time. So no one cancelled that darn contract and still no one joined accounts and now I am Liable for R598.00 as the line had been suspended causing me to have a bad name, once again all thanks to Vodacom. i don't see why or how this could at all be accepted?

i will tell everyone of this bad experience more than once. Vodacom is the WORST!!!!!!

0
Replies (3)
Vodacom
Vodacom's reply19 Mar 2018, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 May 2018, 15:30
Official

Good day

We regret taking note of your experience.

Our records reflect that this matter was resolved.

We once again apologise for any inconvenience caused.

Regards

Shad

Best regards,

SF
Shantell F's update21 May 2018, 08:31
Reviewer Update
Vodacom never solved thw problem!!!! They handed me over to the debt department after they assured me the problem had been solved!!!! And that I dont owe anything!!!!so over this *********** company VODACOM I WILL NEVER SUGGEST VODACOM TO ANYONE EVER