VODACOM - INCOMPETENCE !!

Good Day,

Unfortunately I'm having problems with your accounts dept.

After my last upgrade in November, I did not get any statements or communication from vodacom, therefore i was under the impression that everything was running ok.

Suddenly on the last two days got mms messages with my statement (cannot be dowloaded) and today got a call from collections telling me that the debit order was not successful because of no funds.

Checked my bank statement and Vodacom did not run the debit order even once, Collections tells me that they cannot send me a statement and I must call customer service.

Customer service tells me that the debit order was not arranged for,but they cannot do it and i must phone accounts, Phoned accounts and goes over to survey in the middle of the call and they don't call back

Then I get a message that the balance will be deducted in April ( How can be deducted if according to you there is no debit order ???)

Don't you think that something its wrong with your service??

Hope that one of the recipients will be able to help.

Regards