VODACOM INCOMPETENCE

Once again we do not have internet / wi fi at home. Last week of last month was the same story. we keep calling vodacom and they keep stating that it is being escalated, but no responses or feedback at all. I honestly think that staff at vodacom do not know what they are doing. It has become immensely difficult to even work from home. Am i going to have this happening every month? Is Vodacom going to credit my account for all those days without service? Vodacom and vumatel really need to catch a wake up.