JB
J B

1 reviews | Active since Nov 2020

07 Nov 2020, 13:02

Vodacom Incompetence

Well done vodacom for ****ing up a relationship we had for what,almost 20 years???? 2 trips to vodaworld,numerous phone calls to the "customer care"(what a joke),my bank,vodacom stores...a week later,my payment is STILL NOT REFLECTING on my account.The money went off from my bank acc on Oct 29,still "unprocessed" by Vodacom today.And then you have the audacity to 1.)send me automated calls about my account being in arrears,2.)prohibit me from verifying that the email I sent TWICE today with proof of payment was received,because I made too many attempts to speak to an actual human,with a brain.You can tell your feisty little minions at vodaworld also that they are pretty much useless... AFTER this is eventually resolved,rest assured that I AM DONE WITH YOU.

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2020, 16:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team