JH
James H

1 reviews | Active since Mar 2017

12 Mar 2017, 18:29

Vodacom incompetence

<p>After going through the process of trying to upgrade on line to a tablet, I am now at my wit's end. Firstly they delivered the wrong appliance in the form of a J5 prime NOT a tablet which I sent back.</p> <p>I have been trying for over a month to try and sort this out but am having no joy at all. I went again to Vodacom today and I was told that my upgrade has been done but I still have no tablet or the phone they claim I have. It is beyond frustrating and I have grown to expect this kind of bad service from Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Mar 2017, 07:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team