Vodacom incompetence

On 2 August the area where I live lost its 3G network, only Edge is functional. At 15h44 on that date a fault was logged with Vodacom's call centre. I was informed that they would communicate with me \within 1 to 24 hours."I did not receive the promised communication from Vodacom and have spent the week trying to get the problem solved. The stumbling block in their method of operating is that the call centre staff"