NE
Natasha E

1 reviews | Active since Nov 2016

10 May 2026, 08:55

Vodacom incompetence

I logged my issue with zero Internet on Friday...no calls nothing...it's Sunday .I work from home..my kids need to do school projects ...I pay a small fortune for connectivity...and have been a customer for more than 10years..... pitiful.. pathetic...poor.. services...no one called ..no one follows up...no solution to my problem...I can't believe this is what I must accept....it's a just Hou jou bek and we will get to you when we get to you...10years with Vodacom...you suck....quick to increase and we can't do anything about it ...but the service is **********....I am extremely angry and disappointed in your treating the customer fairly.... nothing about this is fair ..your. Multi million rand business but you won't even think about what I must do to have connectivity...I'm just expected to pay..Nd pay and pay .

You don't even deserve 1star...

You make me sick

0
Replies (5)
Vodacom
Vodacom's reply10 May 2026, 15:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NE
Natasha E's update11 May 2026, 16:31
Reviewer Update
Day 5...no Internet...I have no mobile data...my husband has no mobile data..kids same story...no plan

No back up..Nike...no care for the average hard working client..more than 10 years oth Vodacom..
Useless pathetic.. zero stars..in fact it's in the negative
..no man...I suck....big company can't make a plan...can't provide data.. useless


1
NE
Natasha E's update11 May 2026, 16:32
Reviewer Update
Just messages to say we handling...we are aware....I don't care...I want what I pay my hard earned money for ...I want you to do better Vodacom...this is pathetic
NE
Natasha E's update12 May 2026, 11:44
Reviewer Update
So the latest useless update Is the technicians can't go out to fix the issue because of the weather...but I must go to work in the same weather because you can't fix your ****...u also could not fix it over the weekend because the.technicians.dont work weekends..
The.level.of bull ****.

Not to mention the snarky cheeky operators you have answering calls on the fibre line...💀
NE
Natasha E's update12 May 2026, 11:45
Reviewer Update
They can't go.out on weekends

They can't go.out I'm bad weather.


But the customer must just deal..and go about their business.

Pathetic