Vodacom incompetence

Previously I expressed my distress about Vodacom's lack of communication and not transferring the number of my late brother to pay as you go as instructed and requested. I receive a response... " Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Firstly, we sorry to hear about your loss and condolences to you and your family during this difficult time. Please note that our records indicate that you have been in contact with the relevent department on the 17-02-2021 and was provided with feedback with regards to your query".

NO< this query has not been finalised. I need to have a number transferred to pay as you go! HOW is this going to be rectified and the instruction completed? If this can no longer happen because YOU deleted the number without consent and did not do your job then I need to know who is responsible for this!!!??? I have looked at other complaints and this seems to be the trend. So WHAT IS BEING DONE ABOUT THIS??? And for your response - what a load of ****! Not even answering my questions? Yes, I managed to speak to someone and all he said was that the number was deleted. So I need an answer and explanation. The number still needed to be active to get in touch with people and for parcels that we were waiting for to be delivered. Now how am I going to receive that info???

Vodacom is just a big heartless corporate! Typical