Vodacom incompetence

Good morning this is Deborah Mmaseageng Masekela, I have 4 contracts with Vodacom and have been their client for more than 12 years.

I have been buying the " All for you " R99 bundle, which includes 650MB +650MB Night owl+40minutes+1GB Whatsup data bundle for 1 Month.

When I am using whatsup on my *** , the whatsup data bundles don't get used but the normal data bundles get depleted from using whatsup. I called Vodacom on Monday the 19th of August 2019 to inform them about the matter and they acknowledged to have problems with their systems but they will sort it.

Few minutes later I received a message on my *** number that I have been reimbursed with 500MB, and few minutes later after receiving the message I received a message informing me that my *** data bundle have been depleted. Both messages were sent while I was busy so I didn't pay that much of attention to them.

An hour later when I am done with my duties, then wanted to send an email using my *** which is data contract that I am connecting it as a WIFI on my *** , then I learned that my 1,35GB is depleted.

I was not using my phone nor my data after I have logged the call with Vodacom and I checked my data balance it was 1.35GB and after I have logged a complaint call, then my 066... number data got depleted without usage from my side and when I checked my balances , I learned that my 07980.... was given 500MB by Vodacom instead of issuing those data to my 076947...

I called Vodacom to find out what is happening and the consultant blamed it on me saying she can see that I have high usage of my data especially at night,then I asked her to check Moday data balance and usage if they correspond, moreover that my data got depleted when I was not using them. She didn't want to tell me my usage as she said it's confidential especially when I asked her how did she log my call , as I wanted the details because of how my case is handled. Still she didn't want to inform me.

Moving on... before I went to bed at 11H55 PM, I checked my balances on 076.... and I had R87 and my R0 on data. The following day my at 5H00AM my airtime was depleted without usage from my side. Logged a call o Tuesday which up until today is not refunded back to my account.

On Wednesday my 076....was reimbursed with 1GB but my airtime is not refunded.

I called Vodacom at 6H00 AM today and my phone was hanged on my ear and I didn't get helped still.

My 066...number is not reimbursed up until today My 076... number airtime is still not reimbursed up until today

No one is contacting me to inform me of the reasons.

I am disappointed with Vodacom and will not advice anyone to use them as they fail their clients drastically.

I called them on Friday twice, my phone was not attended and they hanged both my phones at 59 minutes of waiting for their response.

Even now as I am typing I am waiting for more than 50 minutes to be attended but I am not.