DR
Dave R
1 reviews | Active since Jan 2018
02 Aug 2022, 13:15
VODACOM INCOMPETANT *****!!!!
I have been in contact with Vodacom Customer Care for over 2 weeks and after wasting at least 5 hours in my attempts to get a simple request completed, I am still experiencing utter frustration!! It is simply unbelievable how *********** and dishonest this organisation is!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Aug 2022, 14:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2022, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2022, 15:15 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have refused to provide any information in order for us to assist..
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2022, 15:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have refused to provide any information in order for us to assist..
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Best regards,
DR
Dave R's updateReviewer Update
03 Aug 2022, 16:13Thats such 'bull****' (as expected) same old same old pathetic response!!!! not a single sign of actually doing anything that shows good intent or intention, other than to waste more of my time with pathetic apologies and empty promises. absolutely no understanding of the basics of customer service. caller hadn't even lifted a finger to do some homework around my complaint, but just repeated the same old tired "pretend" to act interested but no homework done to come prepared to the conversation, just another round the same old merry go round!!!! Next time if U have any genuine intent to solve my issue, at least do 5mins homework!!!!
DR
Dave R's update03 Aug 2022, 16:13
Reviewer Update
Thats such 'bull****' (as expected) same old same old pathetic response!!!! not a single sign of actually doing anything that shows good intent or intention, other than to waste more of my time with pathetic apologies and empty promises. absolutely no understanding of the basics of customer service. caller hadn't even lifted a finger to do some homework around my complaint, but just repeated the same old tired "pretend" to act interested but no homework done to come prepared to the conversation, just another round the same old merry go round!!!! Next time if U have any genuine intent to solve my issue, at least do 5mins homework!!!!