1 reviews | Active since Jun 2017

29 Jun 2017, 09:39

VODACOM INCOMPETANT and INFURIATING (PART 2)

<p>Good Day</p> <p> </p> <p>I thought we were off to a good start when i got a Automated Reply the same day the 22/05/2017.</p> <p> </p> <p>As Attached copied directly from there response.</p> <p> </p> <p><span style="text-decoration: underline;"><strong>Official business reply: </strong></span><br /><span style="text-decoration: underline;"><strong>Dear Customer</strong></span><br /><span style="text-decoration: underline;"><strong> </strong></span><br /><span style="text-decoration: underline;"><strong>We apologise for the inconvenience caused in this regard.</strong></span><br /><span style="text-decoration: underline;"><strong> </strong></span><br /><span style="text-decoration: underline;"><strong>We have escalated this issue to the Repairs Escalations Teamfor further assistance and feedback. Your reference number is EC-0CR3-2U23F4 and you will be contacted with feedback.</strong></span><br /><span style="text-decoration: underline;"><strong> </strong></span><br /><span style="text-decoration: underline;"><strong>Regards</strong></span><br /><span style="text-decoration: underline;"><strong>Roderique Lategan</strong></span></p> <p> </p> <p>I wonder if this person actually exists or is lost in the burocresy of Vodacom.</p> <p> </p> <p>But as per usual with Vodacom it just stopped there and no other contact has been made not even a message never mind a call to sort this out as promissed and its now a week later.</p> <p> </p> <p>So once again just empty Promises and no follow through.</p> <p> </p> <p>So my advice to friends and family and any one else who reads this or is looking for a new contract is STAY AWAY FROM VODACOM!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply29 Jun 2017, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team