VODACOM INCOMPETANT and Infuriating

<p>Vodacom is not only Incompetant but there customer service is the worst i have ever exprianced.</p> <p>I bought a Samsun S7 a couple of months ago when it was still the best you could get. I have susequintly found out thet it can not make a video call as Vodacom has remooved the required software. MTN , Cell C and all the other srvice providers can make video calls standard. I went to Vodaworld in midrand 4 weeks in a row. They sent the hand set away and even replaced it. On each occasion they stated in writing that the problem has been fixed. But unfortunately it had not. I then went to Samsung client care in Randburg who then installed the software from United Areb Emirates which corrected the problem and prooved that the fault is with VODACOM software. the unfortunate side effect is that there was a compatability problem with the VR software.</p> <p> </p> <p>I took it back to Vodacom where a Product Specelist said that i should bring in all the phones that i would like to video call and they would have to update there software as a S7 can only video call a nother S7.</p> <p> </p> <p>It seems to me that Vodacom feels that the rest of the phones need to fit in with them. You only get to speak to the front line staff who dont understand the problem and neither the staff or the customer is allowed to speak to the technitions at the Advanced Repair Centre.</p> <p> </p> <p>MY phone is still not making video calls where as you can buy the cheepest phone available and it can make video calls.</p> <p> </p> <p>So in finishing i just want to say i have 7 contracts with Vodacom and as soon as they expire i will be mooving them to a better service provider. And all this because Vodacom took out the software and cant install a patch.</p>