Hellopeter
Share Your Experience
JD
Judy D

1 reviews | Active since Nov 2013

17 Feb 2021, 13:12

Vodacom incompetant!

Vodacom SUCKS!!!! My brother passed away and on settling the account we asked for the number to be transferred to pay as you go. We still needed the number to be active as there are people that we still needed to get a hold of and deal with some matters as we were waiting for parcels to be delivered etc. After phoning numerous times etc I now again managed to speak to someone as we have been battling for months! We have been given the run around. Only to be told that the number has been deleted. According to the man on the phone today we had 7 days to settle and request the transfer etc, but no where in any of the documentation we received did it state or did anyone make mention that all this had to be done in 7 days. Since when does an estate settle accounts within 7 days?

They *****ed up and the level of incompetence is insane! And then instead of owning up to their mistake they try to cover it up with lies. DO NOT support Vodacom!

0
Replies (3)
Vodacom
Vodacom's reply17 Feb 2021, 13:52
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Feb 2021, 16:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Firstly, we sorry to hear about your loss and condolences to you and your family during this difficult time. Please note that our records indicate that you have been in contact with the relevent department on the 17-02-2021 and was provided with feedback with regards to your query.  Regards Consumer Website Team

Best regards,

JD
Judy D's update18 Feb 2021, 17:27
Reviewer Update
No, I have been in contact with Vodacom since December and they were supposed to transfer the number to pay as you go. Why was that not done? In the numerous times that I have phoned I have been advised that this will be done and someone would be phoning me. This never happened, so I phone again. So, I have not been provided with the proper feedback!