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Eric N

1 reviews | Active since May 2022

03 Jul 2022, 20:45

VODACOM INCOMPETANCY AGAIN TAKES CENTER STAGE

In January I was served divorce papers at which certain parts of a month on month contract were requested to be terminated and LOW & BEHOLD the opposite was carried out and the wrong parts terminated. Then since March 2022 to date, because of weeks of empty "FACE SAVING" promises, which to date still have to materialize; the whole contract was terminated by way of telephonic instructions, email instructions and in personal instructions at the GREENSTONE BRANCH. again this month R 789+ deduction from my bank for a contract of which the SIM CARD was destroyed personally by myself at the GREENSTONE BRANCH in front of one of the consultants there as she had to supply me with the utensil to carry out the deed.

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2022, 08:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team