KN
Kumershni N

1 reviews | Active since Dec 2010

04 Oct 2023, 08:52

Vodacom - Incompetance - *******s - Poor After service

Vodacom are *********** customers. They are overcharging clients and they take days to rectify, if you are lucky, that they even do so. When cancelling your Fibre. They want a calendar months notice. So if the 1st of the month falls on a Sunday (they are closed) So when you call on the 2nd of the month, They cant cancel because you didn't call on the 1st. I have never in my life dealt with such incompetence. I took out fibre with them on the 19 Feb 2021. This year June my internet stopped working. When I called in, they told me that I have LTE. Spoke to Anele (so called manager) who promised a reimbur*****t for days without internet. To date no reimbur*****t. They then apparently signed me up for a new contract which I was not aware off. Now they want to bind me in for another 10 months. Vodacom is robbing their clients and their after service is by far the worst in the industry. They promise call back from managers and you get no calls. You are actually paying Vodacom for incompetency, to add more admin to your life and taking up your time let alone patience. So please becareful with VODACOM!!!! They are losing clients, yet they are forcing clients to stay by binding them in 10 month contracts. Yet they say its month to month. How desperate can a business be that they have to rob people????

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2023, 10:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team