VODACOM = INCOMPETANCE PERSONIFIED

I have been a Vodacom client for over 25 years and still today pay monthly for 5 devices. On the 08-03-2022 I cancelled the contract on one of my devices at Vodaworld in Midrand and paid the early cancellation fee. Even though this has happened Vodacom have continued to bill me an amount of R661.00 each month for this contract. Despite what must have been over 30 calls to get this resolved I am still being billed. In April 2024, Vodacom credited my Vodacom account in the amount of R21 000.00 but CONTINUED to bill me monthly since then. I am now attempting to get the refund and have again been on the call with customer/cancellations/billings etc for over 30 minutes and still cannot get a simple answer or conformation as to when I will be refunded.