Vodacom incompetance

Just another unhappy, disgruntled customer along with thousands of others to have taken to this website to try and resolve utter incompetence with Vodacom. My problem started in November when I was offered an upgrade which was not properly explained and when the upgrade was given it was a totally wrong package. I literally spent hours on the phone with Neo at upgrades division to have this rectified, but guess what start of Des it was still wrong and I still had incorrect data balances and minutes all of whom screenshots were taken as proof. Suddenly I couldn't use the *111# or *135# or requesting my balances via 082135 it didn't work and I have been receiving an error trying to do so I have send an email to ********** ********** with the screenshots but still no answer , For me not being able to check my balances are a sign of Vodacom trying to hide a mistake on their side plus non existent explanation for the much higher bill I received as a result of their agent's incompetence when processing the wrong upgrade. Can't wait for my contract period to end with them in Jan of 2019. They have all the voice recordings with the whole upgrade/unable to request balance problem and the upgrades dept did admit over the phone it was VODACOMS MISTAKE. Can we just not rectify a stupid mistake in the meantime just for me to view my balances??????