Vodacom incompetance

<p>Good day</p> <p>My name is Jacobus Smit, i have been a client with Vodacom for 4 years. My agreement with vodacom is for my debit order to go off the last day of each month. On 4 ocasions the last year vodacom has deducted my account before the agreed apon date resulting in the debit order not going through. Everytime this happens, my phone gets disconected and i have to make countless phone calls to get it sorted out, telling vodacom why it happened and everytime being charged R100 penalty by vodacom. Now i want to upgrade and was told my status at vodacom has been degraded and i must first RESUBMIT bank statements in order to upgrade with the same contract i had for the past 2 years. I have spoken to customer care and to the finance department who both cannot help to put my status back to where it was. I want this sorted out ASAP or i will go to another carrier just like that.</p> <p> </p> <p>Kind regards</p> <p>Jacobus Smit</p>