AN
Abigail N

1 reviews | Active since May 2017

03 Jun 2019, 10:38

VODACOM INCOMPENTENCE IS A SERIOUS DISTRUBANCE AND ANNOYANCE IN MY LIFE

So I got a call from Mobi for a Vodacom contract 1. the information given by Mobi was incorrect 2. Vodacom was suppose to cancel 1 contract but cancelled both 3. NOW VODACOM YOU CHARGE ME FOR A CONTRACT I NEVER EVER USED?? YOU CALL ME TO TELL ME TO CONTACT UR CANCELLATION DEPARTMENT TO FIX THIS BECAUSE I WILL GET BLACK LISTED FOR R135 WHICH WAS YOUR MISTAKE IN THE FIRST PLACE! THEN I CALL ALL THE NUMBER YOU GIVE AND ITS IETHER A VOICE OPERATOR OR IM TOLD BECAUSE AM NOT ON CONTRACT I CANT BE HELPED!!!

NOW DEAREST VODACOM I AM DONE WITH YOU AS THIS NOT OUR FIRST ENCOUNTER SO ME ALL I WANT IS FOR YOUR TO FIX MY INFORMATION AND CORRECT YOUR MISTAK AND LEAVE ME ALONE!!! I HAVE TOLD YOU THIS BEFORE I WILL SAY IT AGAIN VODACOM YOU A USELESS COMPANY YOUR SERVICE PROVIDERS CONTRACTED YOUR USELESSNESS DEASE AND YOUR CONTACT DETAIL ARE USELESS AND YOUR STAFF IS USELESS. YOU ARE THE WORST BUSINESS I HAVE EVER HAD TO DEAL WITH. AND AFTER THIS ISSUE IS RESOLVED I WANT NO CALL FROM VODACOM OR ANY SERVICE PROVIDER OF ANY VODACOM PACKAGES/DEALS YOU BETTER BLOCK MY NUMBER FROM YOUR SYSTEMS.

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Replies (1)
Vodacom
Vodacom's reply03 Jun 2019, 11:55
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team