WA
William A

1 reviews | Active since May 2011

31 Aug 2019, 21:42

Vodacom incompantance

******* first time in my life have I ever experienced such bad service from vodacom. In July I phoned in to cancel my contract that was due to end I confirmed that all was done. After looking at my debit orders today I noticed that it seemed a bit high. I the download my emails to llok for the lasted statment from vodacom to see what I have been billed for I then noticed that I've been billed for the contract that should of been closed. So I called in to find out if the contract has been closed and have been told that it hasn't been closed as yet. I defently won't be recommending vodacom to any friends or family any more if this is the service that I will be getting from vodacom. I've been billed for a contract that should of been closed in July it's August and I've paid for something that I haven't used nor wanted to use now it seems I going to have to pay for something that I don't won't anymore again.

0
Replies (2)
Vodacom
Vodacom's reply01 Sept 2019, 11:12
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Sept 2019, 10:14
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team 

Best regards,