Vodacom incomepatance

Not that this is going to help, but here goes. On 16 Aug 19 we app**** for a wifi router via phone. On 19 Aug 19 they phoned my husband to confirm delivery, on 21 Aug 19 I phoned RAM no delivery, reason they delivered in Gamsberg. On 21 Aug phone Vodacom to change address. On 24 Aug 19 again as no change was done. 27 Aug 19 again to change. On 28 Aug 19 Vodacom phoned to confirm delivery address. On 30 Aug received SMS from RAM delivery 30 Aug 19, RAM phone to confirm address surprise surprise address correct wrong person. Phoned RAM said that is what they received from Vodacom. Phoned Vodacom said parcel going to Gamsberg once again. 2 weeks and yet no router.