MS
Marlene S
1 reviews | Active since Apr 2021
27 Jul 2023, 13:23
VODACOM INCEPTED A DEBIT ORDER WITHOUT MY AUTHORIZATION.
Many years ago I had a debit order with Vodacom. Cancelled many years ago. Vodacom has now decided to reinstate it without my permission and are giving me a hard time. I paid my account AND THEY DEBITED MY ACCOUNT WITHOUT MY PERMISSION!! I HAVE REQUESTED A REFUND AND ALL THE RECORDINGS FOR MY ATTORNEY. THIS IS AGAINST THE LAW. VODACOM NEED TO GET THEIR ACT TOGETHER. FIRST INSURANCE AND NOW A DEBIT ORDER!!
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Vodacom's replyOfficial
27 Jul 2023, 14:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2023, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MS
Marlene S's updateReviewer Update
30 Jul 2023, 08:32Vodacom has not bothered to contact me besides this automated message and they have not refunded my money!!! This is how they treat pensioners!! What they did was against the law and they are not resolving it. Vodacom must be the worst service provider, in my opinion, out of all the providers. My money needs to be refunded, I am going to lay a ***** charge against them now.
MS
Marlene S's update30 Jul 2023, 08:32
Reviewer Update
Vodacom has not bothered to contact me besides this automated message and they have not refunded my money!!! This is how they treat pensioners!! What they did was against the law and they are not resolving it. Vodacom must be the worst service provider, in my opinion, out of all the providers. My money needs to be refunded, I am going to lay a ***** charge against them now.