Vodacom incapable of looking up simple information

Vodacom is shockingly inept!..my partner who has cancer and thus no energy paid her vodacom account online.After going to vodacom shops to tell them that as they didnt allocate the payment to her vodacom ,she was nevertheless handed over for legal collection.After multiple emails to vodacom CEO -the repeated excuse for non allocation of the payment - must send proof of payment!

Her bank statement with the day ,amount and reference has been sent many times as proof of payment..Vodacom seems totally inept at allocating a payment done on line!! For Payments to vodacom one has to go into a vodacom store so one has written proof of payment.Regardless of the massive inconvenience especially if one is unwell..they are incapable of allocating a payment any other way.

Dr Tobiansky