TM
Thembi M

1 reviews | Active since Aug 2022

24 Aug 2022, 11:38

Vodacom incapability to identify faulty HUAWEI P50 Pocket phones

I bought the Huawei p50 pocket in early July and within seven days , it cracked without me damaging the phone. Then I went to Vodacom at Lakeside mall. And the staff told me that my phone was not cracked and that it was the plastic screen protector that comes with the phone. Last week ,however after I removed the screen protector,my phone indeed was cracked.I went to Vodacom yet again and they told me that it has to go for repairs . I’m paying a lot of money for the phone that is faulty . I’m very upset about this .

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Replies (1)
Vodacom
Vodacom's reply24 Aug 2022, 11:42
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team