Vodacom inaccessibility to call centre and poor service except for Sibosiso

Item: Vodacom
Rating: 1
Author: Sonja N

I attempted for some time now to get somebody to assist me in either obtaining contracting to my preferred contract being the Red Core 3GB 100min at R199 since I am retiring. I was at first informed that this contract is only for new clients and not for a loyal customer of 22 years...............The agents kept on sending me quotes for options that I do not want to consider. I now want to cancel my contract and keep my number as a pay-as-you-go to rather join MTN when an agent by the name of Sibosiso did her level best to assist me. I could not take her return call at the time and if I want to enquire now, they system simply informs me that my number has been blocked due to excessive calls to the call centre!! WHAT AM I SUPPOSED TO DO?

Helpful (0)

Replies (1)

Sonja N's updateReviewer Update

28 Jan 2026, 11:49

It is today a week later, and I am still not sorted regarding my issue. A consultant attempted to assist me, but no finalization has been reached. I agree that she phoned me, but if I am unable to answer the phone IMMEDIATELY, she hangs up and there is no way to return the call. This has now become a joke............... I request to be contacted on *** to sort out the terms of a new contract, or to simply end my relationship with Vodacom and assist me with reverting my number to a pay-as-you-go to allow me to port my number to another service provider.

Sonja N's update28 Jan 2026, 11:49

Reviewer Update