Vodacom inability to fulfil their end of the bargain by using third parties

I have been a customer with Vodacom since the 90’s. I have stuck with them as they have excellent customer service.

Unfortunately with my current upgrade they have failed me miserably: 1. I initiated an upgrade on 15 November 2022. 2. It was confirmed by Vodacom 17 November 2022. 3. Delivery has not taken placed.

After phoning Vodacom 6 times, being **** to and the phone just cut off by the customer care people as they could not answer my question, I am so disappointed.

Yes, I do understand a back log. But I do not understand that stock is confirmed at the time of the order, delivery was confirmed to take place between 3-5 working days.

It is now 15 days later. I have contacted Vodacom several times just to be told by phoning 135 and doing an upgrade my order will be handled by a third party not by them. They have no control over the situation.

After I said change the colour of the phone, they are unable as it was a third party upgrade. I did not phone a third party. The person I talked to did not even say that she is a third party representing vodacom.

I have received order numbers and thank you for upgrading sms’ but no phone. No possibility of it ever being delivered.

All I get is being told to phone numerous departments resulting in being **** to, cut off or the words of it was a third party upgrade.

No other communication of out of stock or anything.

Vodacom is becoming a corporate capitalist monster. Increasing their fees when it suits them and not fulfilling their end of the bargains.

And if I look at the helloPeter posts this seems to be the trend.