GM
Genevieve M
1 reviews | Active since May 2017
05 Feb 2019, 14:08
Vodacom in violation of consumer's rights
Vodacom continues to bill me against my own will. A 24 month contract agreement was entered into. After 24 month had expired/lapsed they still continue billing me to this moment. Why do they violate go consumers rights? I have called in several times to get to a solution yet no one listens all I have received from them is an aggressive defense stance. I don't know how robots and aggression solve any matters yet we human.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Feb 2019, 16:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Feb 2019, 16:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
GM
Genevieve M's updateReviewer Update
29 Nov 2021, 19:18I would like to Thank Vodacom for correcting everything on my profile even though I had to go in to the head office to complain. It was great doing business with you.
GM
Genevieve M's update29 Nov 2021, 19:18
Reviewer Update
I would like to Thank Vodacom for correcting everything on my profile even though I had to go in to the head office to complain. It was great doing business with you.