Vodacom, in the wrong once more.

So, November 2019, debit order fails, Vodacom contacts me(surprising yes but I owe them money so they have a reason to contact me) I request that the debit order be re-instated, vodacom agent confirms the request. Now 6 months later I want to go make a loan at my bank to study further. I can't as I owe money to vodacom. As per my bank I owe them about R2400. I make a payment of R1500 and the same payment the following month. Go back to my bank and guess what, now I owe voda-****e R6000+. Not only was the debit order not re-instated but the number and contract had been cancelled without my knowledge. No contact from Vodacom? Now when I spoke to customer support trying to figure it out, it comes down to I must pay the money regardless of service delivered and I will lose all airtime, data, and other parts of the service such as insurance, repairs etc.

I had service for 3 months total, now I must pay for 2 years due to an accounting error on Vodacom's side?

Now i have contacted my lawyer to resolve the matter but thought I'd drop this here in hopes that we can resolve it without legal battles ensuing.