Vodacom in the gutter

The turn around time for updating accounts is disgusting, i’ve been a loyal customer for 10 years now and the service has degraded into ****. Just a quick heads up if your phone gets ******, if you do a sim swop you have to wait 3 hours before doing anything else, so I can’t do a sim swop and get a new phone at the same time !? It’s ridiculous 3 hours ! 3 hours before i can get a new phone, do they expect you to sit in the shop for 3 hours ? And bonus if you pay an outstanding amount they can only change your status in 2 hours time. We seriously need starlink here in SA, this service is **********.