Vodacom in-store ******* service

Worst ever customer service experiences at Vodacom in Parow Mall. Every single time I have been there, there has always been loads of staff standing/fooling around in the shop yet every time I am told to sit and wait for an available consultant. Sometimes its been the same person who tells me to sit and wait who then after a few more minutes of playing around then returns to assist me. Never have I walked in there and been served immediately! Even the fact that I am disabled and struggling on crutches hasn't motivated them to assist me quickly so I can leave. The staff are unfriendly, unaccommodating, non-chalant and definitely NOT customer focused. I have even tried calling their branch to get their Manager's work contact details and was told that they are not allowed to give it out...meaning that there is no way to lodge a formal complaint as they weren't keen in assisting me over the phone when they heard I wanted to complain about their service. Absolute terrible service with too many staff standing/fooling around in the shop. If they were on their break then they need to rather go play outside...and leave the other staff to do some work.