MM
Michelle M
1 reviews | Active since Dec 2023
17 Dec 2023, 08:45
VODACOM *********** IN PAIRING ESIM TO APPLE WATCH CELLULAR
I bought an Apple watch serie 9 with cellular. Vodacom advised me that I cannot get a esim with my own number with prepaid, I have to be on contract. After making me take out a contract I activated my esim just to find it will not connect to the watch. After going to Vodacom store 4 times and reactivating multiple esims, unpairing and repairing my watch, I am still not able to use my cellular option on the apple watch as the esim still wont connect to the watch. ABSOLUTELY NO ONE at Vodacom is able to sort this problem out as no one at Vodacom understands the products they sell. Can somebody please explain how do I get my esim to work on my watch?!
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Vodacom's replyOfficial
17 Dec 2023, 14:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2023, 14:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Michelle M's updateReviewer Update
19 Dec 2023, 17:11This is the worst, most horrible experience I have EVER come across in my life!!!! Now going from my watch not being able to connect with my esim, VODACOM and the technician deleted my network settings and now I have no signal or means of contact with anyone! No NETWORK or nothing!!!!!! Such a disgrace!!!!!
MM
Michelle M's update19 Dec 2023, 17:11
Reviewer Update
This is the worst, most horrible experience I have EVER come across in my life!!!! Now going from my watch not being able to connect with my esim, VODACOM and the technician deleted my network settings and now I have no signal or means of contact with anyone! No NETWORK or nothing!!!!!! Such a disgrace!!!!!