Vodacom In house ***** - theft of upgrades

For two years in a row at upgrade time we have had an upsetting and infuriating experience with Vodacom. My husband has had his account for over 20 years with the same debit order details. This year and last year, a month after he was due to get his I phone upgrade - which is usually delivered to his office, his line gets suspended. He is informed by the call centre that he has changed to being a cash client. How does that happen?! They explained its because the debit order comes back unpaid which is impossible!!

Last year it took him 3 months to get the line unblocked. Only when he phoned to cancel his contract did they unblock it and put it back on debit order. But he was told his upgrade was already gone. The same thing is happening right now.

Someone in Vodacom has a access to his account and literally *****s his upgrade. We don't know who to talk to about this. He has spent hours on the phone and in the Benmore store trying to get it rectified. Vodacom owes him two phones and it seems there is nothing we can do about it.