JR
Jaco R

1 reviews | Active since Mar 2009

04 Aug 2020, 17:30

Vodacom in Herm****

Dear Terriblecom, I’ve called your cancellations number 5 times just to be cut off every single time. I know your network and service is shocking but this is taking the cake. On the 6th try I got through to someone so at least I can cancel :D.

Even though your coverage map shows full LTE coverage, even though my router shows full bars (good/excellent signal) from approx 2pm every day I get around 0.1-3mpbs. This continues until the early hours of the morning and then I go back to around 20-30mbps. So to anyone thinking about Vodacom LTE in the greater Overberg area, I highly discourage you.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2020, 20:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team