JF
James F

1 reviews | Active since Nov 2013

08 Jan 2021, 15:34

VODACOM IN DISGRASE

I have been struggling to get any respons from VODACOM since my previous Complains. My daughter phoned me this morning and told me that VODACOM are sending messages to her Phone about my contract wich she is NOT THE ACCOUNT/CONTRACT HOLDER PLEASE VODACOM EXPLAIN THIS TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I PHONED THE NUMBER WHAT SHE SEND TO ME AND AS USUAL THE SAME OLD STORY PRES 1 PRES 2 AND AND AFTER ABOUT A HOUR AND HALF SO A CONSULTED (ACCOUNTS DEPARTMENT) ANSWERED MY CAL. I EXPLAINED MY CONCERNS AND WITH MY ANGER I TOLD HER THAT SE CAN RECORD EVERY THING WHAT I SAID AND I WAS THAT TIME SO ANGRY I EXPLODED THE LADY SAID SHE HAVE TO TRANSFER ME TO A OTHER DEPARTMENT WHOM CAN HELP ME AS I WAITED FOR THEM TO ANSWER AFTER ANOTHER HOUR WENT PASS WHEN THE PERSON ON TO LINE ****ING PUTS THE PHONE DOWN IN MY EARS.

WHAT A DISGRACE FROM A CONSULTANT FROM VODACOM

PLEASE VODACOM EXPLAIN THAT TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NOW VODACOM PLEASE EXPLAIN TO ME WHERE AM I IN ARREARS?????????????????????????????????????????????

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2021, 08:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jan 2021, 08:59
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team