PD
Petrus D

1 reviews | Active since Mar 2017

19 May 2017, 13:17

Vodacom In-Correct billing and not refunding

<p>After being incorrectly billed by Vodacom and the monies deducted from my account. I logged a complaint and was told they would repay the money. After two weeks and numerous phone calls Vodacom has not yet paid the money back.</p> <p> </p> <p>Can Vodacom please respond and refund me on the incorrectly billed account?</p>

0
Replies (2)
Vodacom
Vodacom's reply19 May 2017, 14:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PD
Petrus D's update26 May 2017, 10:53
Reviewer Update

So Vodacom its been another week without any response? Can you please sort out the account?

Quick to deduct money and no repayment??

Very bad service!