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Warren T
1 reviews | Active since Sept 2014
28 Jul 2020, 13:57
VODACOM in breech of an agreement
Due to covid, I hadn't work for 5 months. Now that I have started working again, I have a payment plan on place for my cell account as well as my fibre line. The fibre was suspended last Friday. I habe now been told that since the account is more than 90 days in arrears, I need to pay 65% of the outstanding amount to be reconnected. This is a deal that was put in place by the vodacom legal department that they have decided to not honour. I am not in breech. Vodacom is. Really pathetic service
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Replies (2)0
Replies (2)Vodacom's replyOfficial
28 Jul 2020, 14:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jul 2020, 14:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
WT
Warren T's updateReviewer Update
29 Jul 2020, 15:40Still waiting for someone from legal to call me, as promised
WT
Warren T's update29 Jul 2020, 15:40
Reviewer Update
Still waiting for someone from legal to call me, as promised
