JC
Jaco C

1 reviews | Active since Jul 2011

16 May 2017, 09:11

Vodacom in breach - Upgrade

<p>After upgrading a cell number at Vodacom on 24 April 2017 part of the special, promotional items were included, namely:</p> <p>· Top Dog package</p> <p>· Super Rugby Jersey</p> <p>Vodacom did not supply these items to date.</p> <p> </p> <p>Further, they make it dificult to get this resolved at the Vodacom Store Cradlestone (were upgrade took place) cannot attend to this issue and per the Vodacom call centre we must place this on a letterhead as we are a business...</p> <p> </p> <p>Well, Vodacom, we did place this in writing, however Vodacom must still attend to their breach of agreement by sypplying the promotional items we agreed to.</p> <p> </p> <p> We are a client of Vodacom since 1989 and this is how we are treated by Vodacom; with bad service delivery. </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply16 May 2017, 09:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 May 2017, 11:28
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team