sS
snymanriaan S

1 reviews | Active since Dec 2016

13 Dec 2016, 21:25

Vodacom in breach of our contract

<p>Vodacom after numerous phone calls and counless hours of being battered from left to right here is my situation again... Vodacom took over/migrated my contract which I initially held with Autopage after and then I upgraded in June without a handset but they kept on charging me for a handset which is ********** the contract lapsed in September and I am still being charged for a hanset. Spoke to Custmer care, Upgrade Department, Account Department and Technical Department promising that is resolved just to wake up to the same nightmare each month!! What do I do now?</p>

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Replies (3)
Vodacom
Vodacom's reply14 Dec 2016, 07:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

sS
snymanriaan S's update01 Feb 2017, 16:30
Reviewer Update

It is January and still not sorted out- What do they not understand under "in breach of contract". Apparently only when it suits them!!! Come on Vodacom this is very unprofessional to say the least!!!

Vodacom
Vodacom's reply12 Apr 2017, 13:22
Official

Dear Client

The credit for the charges was credited. Once again, I would like to apologise for the inconvenience caused.

Kind regards

Vodacom Consumer Website Team