Vodacom in breach of Fibre Contract Since November 2023

I upgraded my fibre in November 2023 with Vodacom, since then it has been endless problems, I pay for 1250mbps, I have only ever received far, far less than that per, currently, as at yesterday, it is sitting at 125mbps, thats on a good day, prior to that, it was sittign at far, far less, going as low as 12.4mbps, when I notified Vodacom fibre of this previously, I have been given the run around, now when I log a ticket, I get 1 call, if I do not answer the call, the ticket is closed. I then have to relog the ticket. I have been following up, have had people call me, tell me to run speed tests because this has been reconfigured, and now because of reconfigurment, the speed, at the last check being the 29/04/2025, was 125mbps, not the 1250mbps that I am paying for!!! I have come to HELLO PETER last year as well, in October, once i did that, Vodacom Fibre contacted me, even gave me a small refund, but never bothered to fix the problem with the fibre. I require the following to happen:1. the fibre issue to be reolved urgently, a technician needs to come out, to verify what the problem is, as to why I am not receiving the speed on the package that i am being billed for and that I PAY FOR and have this fixed immediately, 2. I require a pro-rata refund, I am religiously paying for a service that I am not receiving as per the contract with Vodacom, meaning that Vodacom is in breach of the supplier agreement that I entered into with them In November 2023, and this has been an ongoing issue. Quite frankly, I cannot be billed for 1250mbps, yet we are not evein at a 3rd of that speed, this is a violation of our agreement and needs to rectified urgently.