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JV
Johan V

1 reviews | Active since Mar 2009

13 Jul 2021, 08:03

Vodacom in breach of contract

So I opened a Amazon prime video account through Vodacom in January and got 6 months free subscription. After 6 months I got an sms stating that my free subscription has come to an end but if I wish to continue, Vodacom will add R79/ month on my account. Now Vodacom has charged me R139. When I called customer care, they said they can't help as their system is offline. What is the use of having customer care in the first place. Be careful, this country has become a looting nation and big Corporations is following the Trent to loot their customers.

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Replies (4)
Vodacom
Vodacom's reply13 Jul 2021, 08:08
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JV
Johan V's update13 Jul 2021, 10:31
Reviewer Update
According to Vodacom customer care, I must sort out the issues with Amazon prime. I have contacted Amazon prime and they say that Vodacom is their billing partner and because it is a billing issue, Vodacom should resolve the case.
JV
Johan V's update14 Jul 2021, 11:26
Reviewer Update
Can you please follow up on this matter as I have had no answer yet. Thank you
JV
Johan V's update14 Jul 2021, 11:32
Reviewer Update
Thank you Jeremy for sorting the problem.