JN
Julie N

1 reviews | Active since Jul 2011

07 Apr 2015, 09:58

VODACOM IN BREACH OF CONTRACT

In October last year I tried to give notice on two of my lines which I wanted to move to a different provider.. the lady which I spoke to was very nice and counter offered on the deal I was moving for... making it look better to stay with VODACOM..<br> <br> every month my one line is credited with next to no data or airtime... I constantly have to phone in to a customer services agent who will then inform me that my deal is 75 mins and 200 mb data!!!! despite the fact that I have all the documents for the 125 mins 1,45GB data and 200 sms' I am suppose to receive monthly<br> <br> Vodacom are in breech of my contract!!... come and fetch your devices and cancel my remaining contracts with VODACOM - i will be cancelling my debit orders as I refuse to deal with incompetence!<br> <br> I have been paying for 6 months and being **********!!!...<br> <br> to add insult to injury... the customer services agent whom i spoke to on Sunday PUT THE PHONE DOWN ON ME!!!..... great service huh???<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply07 Apr 2015, 14:06
Official
Hello Campsppl,

Thank you for making us aware of your complaint.

A consultant will make contact with you to assist.

Regards

Consumer Website Team