1 reviews | Active since Aug 2009
Vodacom in breach of contract
<p>I have signed two Vodacom upgrades in the last few months and in both cases the invoiced amount is in excess of the contracted amount. In one contract is almost double the contracted amount. No amount of complainign seems ot make a difference, despite me having a copy of the signed contract? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It took two months to "resolve" the problem, however I cannot help to wonder if this was not the cause of the "credit limit lock" that has now been put on my top up account. This caused a suspended service ever 12 hrs (approx) over the last two months
It took two months to "resolve" the problem, however I cannot help to wonder if this was not the cause of the "credit limit lock" that has now been put on my top up account. This caused a suspended service ever 12 hrs (approx) over the last two months