1 reviews | Active since Jul 2013
Vodacom in bed with WASP = ***** and thievery - ****************
<p>VODACOM continue to evade responsibility for the ***** they have admitted to being aware of regarding WASP (Content Services).</p> <p>Vodacom have billed me my entire airtime budget for the month of July (and it's only the 5th, mind you!!) for WASP services I never subscribed to. The Vodacom call centre agent admitted to me that Vodacom do not know how these websites are subscribing people who have not double clicked confirming they want to subscribe.</p> <p>What is amazing is that Vodacom “cannot” process my refund, but they are 100% able to remove money from VODACOM clients’ accounts on behalf of the ********** WASP via their invoicing each month.</p> <p>I called VODACOM’s call centre, where they claimed that they are unable to do anything about these subscription charges.</p> <p>VODACOM. I AM YOUR CLIENT, NOT A ********** 3rd PARTY WASP CLIENT. I give my money to you each month. Not some 3rd party.</p> <p>It appears that VODACOM will happily pair with ************ content service providers because they, in turn, are making millions by turning a blind eye to the ***** committed by these affiliate companies every month. </p> <p>If the WASP service are a 3rd party, then let the 3rd party directly bill clients for the content they provide.</p> <p>The glaring problem with the above behaviour is one of unacceptable corporate governance.</p> <p>It is my opinion that VODACOM are not practicing acceptable corporate governance around this ***** which they are very evidently complicit in. Moreover I believe the Vodacom directors should be immediately investigated and the matter be brought to the relevant courts.</p> <p>When will the VODACOM thievery stop?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Kindly be advised that the WASP services on your line has been cancelled. Your request for a refund has also been escalated to WASPA. Your reference number ***.
You may contact WASPA on *** should you wish to take this dispute further.
Regards,
RM
Good day,
Kindly be advised that the WASP services on your line has been cancelled. Your request for a refund has also been escalated to WASPA. Your reference number ***.
You may contact WASPA on *** should you wish to take this dispute further.
Regards,
RM
