SK
Shekinah K

1 reviews | Active since Dec 2023

29 Dec 2023, 12:11

Vodacom in bed with Standard Bank

I have been a longstanding client of Vodacom mobile telephone services until I realized that they were victimising me. There have been many problems with their billing system. Payment dates were changed arbitrarily without informing me beforehand. In addition, I must be the only Vodacom client whose account was paid 1 month in advance. As an abandoned wife, dependent on a widow's pension, Vodacom's tampering with agreed upon, contractually bound, payment dates, have led to the accrual of debt on my cellphone account. I have no intention of paying such debt. Standard Bank works hand in hand with cellphone network operators. THEY are BUSINEES PARTNERS while I am only a CASH-STRAPPED CLIENT.

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2023, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team