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Arthur B

1 reviews | Active since May 2015

24 Nov 2025, 14:39

Vodacom - In AppPayments resul in NO PAYMENT at all.

On 28/10/2025 I used the Vodacom App to pay my Vodacom account. A week ago I received an email stating that my account was in arrears (and continuous sms's ever since). I phoned Vodacom and was told nothing can be done for me - I need to forward Proof of Payment to the Collections Department. I did so - A week ago. After being ask to validate info and following up on progress - I was finally advised Finance is working on the query and will allocate the payment. Today - Once again I received a notification that my account is in arrears. Once again I phoned - only to be told - the payment has not yet been allocated - I must phone after 14:00. At 14:00 I phoned again - still no update, asked again if I sent POP, asked again when and how payment was made....Where is my money and why can't anyone do their work.....I made use of your IN App Payment function and payment cannot be allocated properly?? This is the worst service possible! Not a satisfied client. Not sure if this money will be allocated soon - just wondering how quick they will be to suspend my service.......all because of their processes not working. Not recommendable!

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Replies (3)
Vodacom
Vodacom's reply25 Nov 2025, 08:47
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AB
Arthur B's update26 Nov 2025, 13:34
Reviewer Update
I was contacted by Ashley yesterday and once again I was asked to submit proof of payment - which I did. Today - My services are suspended. I find this unacceptable - but worst part is - I can't do anything because I am being transferred from one department to the next and all I get is - It is escalated.......Worst service ever!!!!
AB
Arthur B's update26 Nov 2025, 16:56
Reviewer Update
And the pain continues. I submitted the POP as requested - no confirmation, no acknowledgement - nothing. I informed that my service has been suspended - no response. I phoned Customer care again - the lady that assisted was very helpful and apologetic - but same same - payment is not reflecting. I then offered to make a payment just to restore my service whilst somebody, somewhere tries (hopefully) to trace my payment. I could not be assisted immediately and then opted to go to the Vodacom store...only to be told the obvious - payment is not reflecting. I showed the consultant the actual payment on my phone to be told very friendly - that they do not trust the app at all - I must rather show proof of payment. I mailed in there and then....yet - nothing can be done. I wanted to pay - only to be told they do not accept payments - I must go to the next town to do a payment or go to Checkers......Now - the time, effort and money spent to get someone in Vodacom to do their work is just not worth the effort. They unfortunately know that I can't do anything because I am contract bound. If I do not pay my account - my services get suspended - However - when they do not deliver - they just shrug you off - making it my problem. I PAID MY ACCOUNT ON TIME USING YOUR APP!!!! This is by fa the worst customer service I have ever experienced and the only thing I can do is leave a poor review......very DISSAPOINTED......this is not on!