Vodacom in a word " incompitent"

Vodacom in a word " ***********" they are a company that doesn't really care about its customers.

1) In May 2018 I had requested for our month to month fibre to be cancelled this never happened we were billed for this until March 2019. At over R1200 per month around R12000 2) In August 2018 we were billed over R18000 for balance of contract which was never requested. 3) I paid the normal contract and some months more. 4) we were being billed for a contract which hasn't been active for over 7 months. 5) on the 13th of march 2019 after hours of calls and many store visits and after having to be rude on the phone to finally get a response I finally was credited R19500 ( still short of the R12000 for fibre. 6) in the beginning of march Vodacom promised to update the ITC that currently shows over 150 days outstanding today I found out this was never done. 7) both numbers linked to this contract have been deleted im told we can never get them back. 8) ID number is captured incorrectly on the system has an X infront of it

In all the hours and hours of calls that were made I dealt with 2 people in Vodacom that actually put in effort to try and help no one else cares and you have to go crazy and scream and shout for anything to be done.

So @Vodacom you have 7 working days to

1) refund me into my bank account for fibre charges which were never used. 2) refund me for cellular services for the last 7 months not used 3) Most importantly Update the ITC and all records showing the account is overdue. this is causing me to not be able to get credit for my business 4) A formal written apology. 5) cancels all contracts so that I may move to a service provider that actually cares about its customers .

If after this time has elapsed this has this has not been resolved I will be taking legal action. I will be suing for loss of income due to the number being disconnected for over 7 months. I will personally make it my mission to make sure everyone knows how Vodacom treats its customers.

Please make sure this is dealt with by someone high up.