Vodacom - Impossible to upgrade contract through online.

<p>So let me start by saying i also thought Vodacom was profesional until i wanted to upgrade.</p> <p>I'm currently on a month to month with Vodacom due to not upgrading after the 24 month period. So i decided to upgrade online on the 17th of July 2016, received a reference and then heard nothing, so again on the 24th of July 2016 i tried again and also send an upgrade request through USSD. Still heard nothing from them, then i phoned in on the Monday 25th of July 2016. Spoke to a polite chap, went through the upgrade, there was stock of the phone i wanted. Got read the terms and conditions and accepted. The guy said 3 business day and i should have my phone. Thursday i phone and ask how far the upgrade was and to my suprise the lady said no upgrade has been done and there was a system upgrade which they were having issues with. I said it's impossible, then i said ok time for me to cancel. I was then transferred to their retentions department, the lady said no let her try upgrade for me, so she managed to upgrade it. She said i should most likely have my phone next week. So i phone Wendesday the 3rd they provide me with a tracking number and tell me wait, it seems the courier sent the phone back because there was no street address on the package. at this point all i wanted to do was cancel, they said sorry they cannot cancel as the account shows as upgrade i need to wait for them to book the phone back to Vodacom and reverse the upgrade. It was said it will take 3 days, so i check 3 days later and then another lady told me i need to request it to be booked back. Really??? so it's up to the customer to request a stuff up that was made by Vodacom. Anyway, now tried to phone and they cannot see the status due to a system error. So now what do i do???? These calls are only some of the calls i made, half the times call is cut, sometimes i hear people talking then get cut. When i asked to speak to a Supervisor, call is cut. Still waiting for someone to call me. Vodacom ... reallly!!!!!</p>