VODACOM IMPOSSIBLE TO DEAL WITH AS DATA DISAPPEARS
<p>I have a Vodacom laptop + 2 GB data deal at R399 p.m.</p> <p>But data disappears at a conspicuous rate on this device. Last month my data "ran out" on 29 Sept. This month, it "ran out" on 18 Oct. </p> <p>I am fastidiously careful with data, up/downloading NO large files; these are reserved for the office with fi. Updates, too, are done only at the office. I download NO video or sound clips. I do ONLY e mail and news and Facebook browsing, and disconnectinwhen not in use. Repeat, NO VIDEO CLIPS OR UPDATES.</p> <p>Yet on Oct 18 my data "ran out".</p> <p>Arguing with their call centre robots is blood-boiling, and futile.</p> <p>The "My Vodacom" link offers no e mail contact point, only that ghastly call centre. This at full rates for those of us whose crime is not to have a Vodacom cell phone.</p> <p>How does a normal human being deal with the Vodacom monolith and get it through to them that something is amiss with their data metering?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
36 hours on and no call from Vodacom...
36 hours on and no call from Vodacom...
