1 reviews | Active since Oct 2016

18 Oct 2016, 20:10

VODACOM IMPOSSIBLE TO DEAL WITH AS DATA DISAPPEARS

<p>I have a Vodacom laptop + 2 GB data deal at R399 p.m.</p> <p>But data disappears at a conspicuous rate on this device. Last month my data "ran out" on 29 Sept. This month, it "ran out" on 18 Oct. </p> <p>I am fastidiously careful with data, up/downloading NO large files; these are reserved for the office with fi. Updates, too, are done only at the office. I download NO video or sound clips. I do ONLY e mail and news and Facebook browsing, and disconnectinwhen not in use. Repeat, NO VIDEO CLIPS OR UPDATES.</p> <p>Yet on Oct 18 my data "ran out".</p> <p>Arguing with their call centre robots is blood-boiling, and futile.</p> <p>The "My Vodacom" link offers no e mail contact point, only that ghastly call centre. This at full rates for those of us whose crime is not to have a Vodacom cell phone.</p> <p>How does a normal human being deal with the Vodacom monolith and get it through to them that something is amiss with their data metering?</p>

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Replies (2)
Vodacom
Vodacom's reply19 Oct 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Oct 2016, 07:54
Reviewer Update

36 hours on and no call from Vodacom...